University of Phoenix

Campus Based- Certificate

Call Center Management Professional Certificate (CCP) is a six-course, application based, undergraduate level certificate program. Students enrolled in this program will learn about and develop critical call center management skills with an emphasis on both strategic and tactical call center personnel, operations, and customer relationship management. This program provides the forum for understanding, utilizing, and capitalizing on emerging trends in the call center environment. The CCP program also places an emphasis on the call center management body of knowledge aligned with the core competencies established by Call Center Industry Advisory Council (CIAC).
 
The Certificate Program in Human Resource Management addresses issues which the human resource professional faces daily, from legal matters to staff recruitment and development. This program is designed for those who have functional responsibility to carry out the duties of an organization's human resource department, seasoned human resource staff members wishing to keep current, newcomers to the field requiring new knowledge and skills, and specialists wanting to broaden their knowledge.

This certificate is designed for health care and nursing professionals interested in pursuing careers in educational or service settings. Current educators can expand their knowledge in curriculum development, assessment and evaluation, and teaching strategies. Combining this program with your current professional expertise will enhance your role as a health care educator. Content can be applied to patient teaching, continuing education or in-service education, community health education, as well as to the role and delivery of academic education.
 
The certificate program is open to post baccalaureate students, and these graduate credits will also apply toward the completion of a graduate degree in Nursing and Education. Coursework will provide a foundation of knowledge for the novice educator, as well as having the flexibility of providing current faculty with new applications and practical skills.
 
The Professional Certificate in Project Management focuses on the professional success of its students. It emphasizes real-world application with assignments designed to apply the newfound skills and knowledge to the workplace. Practical study materials, team activities, and presentations to the class foster teamwork, critical thinking, self-confidence, and application of project technical and leadership skills. This program is consistent with generally accepted project management principles, including the project management processes and knowledge areas.